Terms and Conditions

Last updated: May 2026

These Terms and Conditions apply to all enquiries, quotes and bookings made with Jolly Hollys.

By requesting a quote, making a booking or using our services, you agree to these Terms and Conditions.

1. Who we are

Business name: Jolly Hollys

Jolly Hollys provides pre-booked transport for airport transfers, events, golf trips, cruise terminals, nights out and group travel.

2. Quotes

Quotes are based on the journey details you provide, including:

  • Pickup location

  • Drop off location

  • Date and time

  • Passenger numbers

  • Return journey details

  • Luggage requirements

  • Any extra stops or waiting time

Quotes are only valid for the journey details given at the time of enquiry.

If any details change, the price may also change.

3. Bookings

A booking is only confirmed once we have accepted the booking and confirmed it with you by message, phone, email or WhatsApp.

We may ask for a deposit or full payment to secure your booking.

Until confirmed, availability is not guaranteed.

4. Payments

Payment terms will be confirmed at the time of booking.

We may accept payment by:

  • Cash

  • Bank transfer

  • Other agreed payment method

If a deposit is required, the booking is not fully secured until the deposit has been received.

Any remaining balance must be paid by the agreed time.

5. Customer responsibilities

You are responsible for making sure all journey details are correct.

This includes:

  • Pickup address

  • Drop off address

  • Date

  • Time

  • Passenger numbers

  • Luggage requirements

  • Flight details, where relevant

  • Contact number

If incorrect details are provided and this causes delay, missed travel or extra mileage, additional charges may apply.

6. Pickup times

We will do our best to arrive on time.

However, customers should allow enough time for traffic, roadworks, airport delays, security queues and other issues outside our control.

For airport transfers, we recommend allowing extra time during busy travel periods.

Jolly Hollys is not responsible for missed flights, trains, cruises, events or appointments where delays are caused by circumstances outside our control.

7. Flight delays and airport pickups

Where flight details are provided, we may monitor flight arrival information where possible.

Flight tracking is provided as a helpful service but cannot be guaranteed in every situation.

If a flight is delayed, we will do our best to adjust pickup arrangements where possible.

Additional waiting time, parking charges or scheduling issues may result in extra charges.

8. Waiting time

A reasonable waiting time may be included at our discretion.

Additional waiting time may be charged if:

  • The customer is late

  • The group is not ready at the agreed time

  • Flight, baggage or passport delays cause extended waiting

  • Extra stops or delays are requested

Any waiting time charges will be explained where possible.

9. Extra stops and route changes

The quoted price is based on the agreed journey.

Extra stops, route changes or additional pickups/drop offs may increase the price.

Please tell us about any extra stops before the journey where possible.

10. Luggage

Customers must tell us about luggage requirements before booking.

This includes:

  • Large suitcases

  • Golf clubs

  • Pushchairs

  • Wheelchairs

  • Sports equipment

  • Oversized bags

We will do our best to accommodate luggage, but luggage space is limited by vehicle size and safety requirements.

We may refuse luggage that is unsafe, excessive or was not declared before booking.

11. Passenger numbers

Passenger numbers must not exceed the legal seating capacity of the vehicle.

All passengers must use a seatbelt where required by law.

We cannot carry more passengers than the vehicle is legally allowed to carry.

12. Children and child seats

Customers are responsible for telling us in advance if children will be travelling.

Where child seats are required, this must be discussed before booking.

Parents or guardians remain responsible for ensuring children are safely seated and supervised during the journey.

13. Behaviour

We reserve the right to refuse or end a journey if passengers behave in a way that is:

  • Abusive

  • Threatening

  • Dangerous

  • Illegal

  • Excessively drunk or disruptive

  • Likely to damage the vehicle

  • Unsafe for the driver or other passengers

No refund will be given if a journey is refused or ended because of passenger behaviour.

14. Damage and cleaning

Customers may be charged for damage caused to the vehicle by passengers.

Cleaning charges may apply for:

  • Sickness

  • Food or drink spillages

  • Excessive mess

  • Damage to seats, doors, windows or fittings

Charges will depend on the cost of cleaning, repair and any loss of earnings caused by the vehicle being unavailable.

15. Alcohol, smoking and illegal substances

Smoking or vaping is not allowed in the vehicle.

Illegal substances are strictly prohibited.

Alcohol may only be carried or consumed if agreed in advance and where legally permitted.

We reserve the right to refuse travel if passengers are carrying or using illegal substances.

16. Cancellations by the customer

Cancellation terms may vary depending on the journey, booking size and notice given.

Unless agreed otherwise:

  • Cancellations made with reasonable notice may be refunded or rearranged

  • Short-notice cancellations may lose the deposit

  • Same-day cancellations may be charged in full

  • No-shows may be charged in full

Any deposit, refund or cancellation arrangement should be confirmed at the time of booking.

For online or distance bookings, UK consumer cancellation rules can apply in some situations, but passenger transport contracts have specific exemptions from some cancellation rights under the Consumer Contracts Regulations guidance. Passenger transport contracts are described as exempt from cancellation rights and from most information requirements in official government guidance.

17. Cancellations by Jolly Hollys

We may cancel or rearrange a booking if necessary due to:

  • Vehicle breakdown

  • Driver illness

  • Severe weather

  • Unsafe road conditions

  • Accidents

  • Events outside our control

If we need to cancel, we will do our best to offer an alternative arrangement or refund any amount paid for the affected journey.

We are not responsible for additional losses caused by circumstances outside our control.

18. Delays and events outside our control

We are not responsible for delays caused by events outside our reasonable control, including:

  • Traffic

  • Road closures

  • Accidents

  • Severe weather

  • Airport disruption

  • Flight delays

  • Police incidents

  • Vehicle breakdown

  • Acts of God

  • Events or crowds

  • Industrial action

We will always do our best to communicate delays and complete the journey safely.

19. Subcontracted drivers or transport partners

Where needed, Jolly Hollys may use trusted drivers or transport partners to complete a journey.

Any driver or partner used will be expected to provide a safe and professional service.

Your booking remains with Jolly Hollys unless stated otherwise.

20. Insurance and licensing

Jolly Hollys aims to work with properly licensed and insured drivers and vehicles.

Customers should contact us before booking if they require specific licensing, insurance or vehicle documentation.

21. Complaints

If you are unhappy with any part of the service, please contact us as soon as possible.

We will investigate complaints fairly and aim to resolve issues quickly.

Complaints can be sent to:
Jolly hollys

22. Limitation of liability

We are not responsible for indirect losses, including missed flights, missed events, lost profits, extra accommodation, alternative transport costs or other consequential losses, unless caused by our negligence or where the law says otherwise.

Nothing in these Terms limits your legal rights where they cannot legally be limited.

23. Personal information

We use personal information to respond to enquiries, provide quotes, manage bookings and deliver our services.

Please see our Privacy Policy for more information.

24. Changes to these Terms

We may update these Terms and Conditions from time to time.

The latest version will be available on our website.

25. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.